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Customers bemoan poor service at Currys

Currys shoppers say they are at their wits’ end with the store’s poor customer service.

Money Mail readers say that since lockdown it has been nearly impossible to complain about missing orders and refunds, as calls and emails go unanswered.

Marion Wilford, 59, has waited months for a £400 refund after returning her tumble dryer on March 14. It was collected and she expected her money back within 14 days. 

Hundreds of Currys PC World customers have contacted This is Money about their issues

Hundreds of Currys PC World customers have contacted This is Money about their issues

Hundreds of Currys PC World customers have contacted This is Money about their issues

But despite trying to call, emailing and contacting the retailer via social media, she has yet to hear back.

Marion, a research agent who lives in Cambridgeshire, says: ‘These are unprecedented times but it’s not acceptable for them to use that as an excuse if they are still functioning sufficiently to accept new orders.’

Pensioners Diane and Doug West, from Northamptonshire, ordered two Now TV boxes in March that didn’t arrive. 

They have emailed repeatedly, written to head office and spent hours on the phone waiting for an answer.

Diane, 73, says: ‘We don’t want to waste our lives trying to get £24.99 back from Currys but principle is at stake here.’

Following Money Mail’s intervention, Currys refunded both customers. 

The retailer admits there are delays to response times because of staff working from home and says it is ‘truly sorry’ for the inconvenience.

a.murray@dailymail.co.uk

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